Frequently Asked Questions
Answers to the most common questions about our services.
What is web hosting?
Web hosting is a service that allows your website to be accessible on the internet. Your website files are stored on a server, which is a powerful computer that runs 24/7 so visitors can access your site at any time.
How do I register a domain name?
You can search for available domain names on our website and register directly through our domain registration service. We support popular extensions including .so, .com, .net, .org, and .africa.
Do you offer free SSL certificates?
Yes, all our hosting plans include free SSL certificates to secure your website. SSL encrypts the connection between your website and your visitors, protecting sensitive data.
What payment methods do you accept?
We accept various payment methods including bank transfer and mobile money. Please contact our support team for current payment options available in your region.
Can I upgrade my hosting plan later?
Yes, you can upgrade your hosting plan at any time. Our support team will help migrate your website to a higher plan with minimal downtime.
Do you provide website migration?
Yes, we offer free website migration for new customers. Our technical team will transfer your website from your current hosting provider with zero downtime.
What is the uptime guarantee?
We guarantee 99.9% uptime for all our hosting plans. Our infrastructure is built with redundancy to ensure your website stays online.
How do I contact support?
You can reach our support team by submitting a ticket through our client portal or by contacting us directly via our contact page. Our team is available to assist you.